Best Western Premier Queen Hotel Testimonials


"I had booked manicures for my friend and I in the "Secret Sanctuary" and this was a really pleasurable experience - the 2 girls who did our manicures were really friendly and welcoming and we would definitely book further treatments there. All in all - this is a lovely, luxurious hotel with really nice food and friendly staff and in an excellent location." Trip Advisor


"Please could you thank the girls for me. My daughter & I felt very relaxed after our treatments, so much so she fell sound asleep when we got back to the room!" Liz


"...I especially wanted to thank you Jill, for arranging the beauty treatments with Victoria and Charlie. We were all very pleased with our treatments, the knowledge and training they have and the professional manner in which they carried out their work. The manicure and pedicure treatment was thorough and made us all feel well looked after...some of the women in our 11 also organise trips and weekends away for different groups which they are part of and Secret Sanctuary and the Queen Hotel have just gone to the top of the list." Chris


"I got married at the Queen Hotel in April, the day before the wedding all the ladies from my bridal party had a girly afternoon in the Secret Sanctuary gossiping, drinking champagne and having our nails done by Jo and her team ready for the big day. The team gave great professional advice and were so friendly, it was the perfect way to relax before the wedding. I had my hair done by Robert, who was fantastic; a real bridal hair expert! Thank you all for helping make the day so great!" Sarah


"If you are thinking of using the spa then the staff were brilliant and actually moved the spa into a private suite so that we could all enjoy the experience together - absolutely first class customer service from the minute we arrived to the minute we left." Trip Advisor


"Great location, wonderful room. Excellent staff who were so helpful, Spa service which was also wonderful. Outstanding food. Cannot speak highly enough of the Queen, especially the Kings Suites" (


"Well we had a fabulous weekend which started with our brilliant pamper session with your girls. Thanks so much for making it a great start to the weekend and please pass on our thanks to the staff who did a great job" Dawn


"The reception staff were lovely, the door man was very friendly, the housekeeping staff surprised me with their cheery manner on a Sunday morning. A young man from housekeeping even offered to carry my bag down the stairs whilst I was waiting for the lift on check out.
The young lady in the Secret Sanctuary spa gave me the best massage I’ve had for a long time and I couldn’t thank her enough for removing some knots." Trip Advisor


Fab Weekend Away!
"I booked the Queens for a birthday weekend / Remembrance Day weekend, and it was fabulous! The staff were all so lovely, we were upgraded to the Kings Suite which was very nice, small room, but beautifully decorated!
... the Concierge and bar staff were wonderful, suggesting lists of restaurants for the evening and were really welcoming, the bar is very cozy for such a large hotel... could easily have stayed in there all night long!!
We also had treatments at the Secret Spa, and can highly recommend Jo, she was lovely, my nails are beautiful! .. all round great trip! :D"

"The staff at the Queen Hotel were very friendly and helpful. Especially the concierge at the front desk. Jo in The secret Sanctuary was lovely and told us the best places to visit during our stay. The room was gorgeous with very comfy beds." Trip Adviser

“Great Hotel with excellent spa treatments. I had a neck and back massage which was wonderful and reasonably priced. My daughter had a pedicure and massage which she thoroughly enjoyed. I would recommend your try any of these treatments during your stay... I think this hotel was reasonably priced with great breakfasts and spa treatments. I definitely would stay here again and look forward to going back at the end of the year." Trip Adviser


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